Customer Experience

The Provider Experience

Thank you to each and every provider that has participated in giving feedback to The Delta Companies. It is only with your comments and suggestions are we able to achieve an industry leading experience for all providers we work with at The Delta Companies. We’ll continue to ask, listen and take action, so please continue to provide your thoughts.

Looking at new opportunities or accepting a new assignment is exciting and knowing that a company works toward you having a great experience in that process is what you deserve. At The Delta Companies, the organization believes so strongly in ensuring that the experience is acceptable, we measure it with The Experience Index survey.

Understanding the importance of each provider’s specific situation and learning how to navigate multiple scenarios that might appear while searching for new opportunities are two positive findings that providers have shared about working with our employees. When working with a company it’s the employees that create value for providers by helping to guide through the recruiting process to make informed decisions. Through open channels of knowledge sharing each representative learns from all the collective provider experiences and applies it to increase value to all providers. Comments from the Experience Index are used as daily coaching points and stories outside the survey are portrayed in the Game Ball.

Unlike most service satisfaction surveys this one is only three simple questions and takes just minutes to complete. All comments are used to construct measurable action plans which are shared with the entire organization at quarterly meetings. Surveys are sent to each provider that has either been placed, gone on an interview or worked an assignment with The Delta Companies. The surveys are conducted four times a year by Inavero, so depending on when the interaction occurred there might sometime before a provider receive a survey in their email.

THE STANDARD


info@DeltaHCP.com