Customer Experience

The Client Experience

Thank you to each and every facility representative that has participated in giving feedback to The Delta Companies. It is only with your comments and suggestions are we able to achieve an industry leading experience for all clients we work with at The Delta Companies. We’ll continue to ask, listen and take action, so please continue to provide your thoughts.

It is a tremendous responsibility to bring quality providers to our clients’ communities. This is why The Delta Companies work to continuously improve upon their services in order to ensure the best fitting candidate placements in each of the areas we serve. We measure this process through the Experience Index survey. 

Learning how to communicate and having a sincere interest in the facilities we work with are critical components to developing relationships for our members. These two components are evaluated through customer feedback, and our members work to build these relationships with each of our clients. We use feedback generated from clients to continue to grow and help more communities. Comments from the Experience Index are used as daily coaching points and stories outside the survey are portrayed in the Game Ball.

Unlike many complicated service satisfaction surveys, the Customer Experience Index asks only three simple questions and takes just minutes to complete. All comments are used to construct measurable action plans which are shared with the entire organization at quarterly meetings. Surveys are sent to each customer that has started a search, conducted an onsite interview, or had an assignment worked through The Delta Companies. The surveys are conducted four times per year by Inavero.